Privacy Policy

CIBTvisas is committed to providing our customers with excellent service.  As part of this commitment, we take the trust our customers and site visitors place in us very seriously.  We recognize that it is our responsibility to protect your privacy and to inform you of our information collection practices through our Privacy Policy. Our Privacy Policy outlines:

  • the type of information that we collect when you use our Web site
  • our purpose for collecting your information
  • the benefits created for you as a result of collecting your information

Our current Privacy Policy was placed in effect on May 1, 2013.  We may amend this Privacy Policy as determined by our discretion. In the event of an update, we will post the amended Privacy Policy on our site for your convenience.

Protecting your information

Protecting personal information we receive from you is of crucial importance to CIBTvisas. While there is always some risk involved with transmitting information over the internet, we strive to protect against the misuse of any personal information that we receive from you via our website.   CIBTvisas data is protected by Secure Socket Layer (SSL) technology.  This technology ensures the safe transmission of all data, including personal and credit card information. By taking such measures, CIBTvisas customers can feel secure in the knowledge that their data is protected when using our website.

Cookies

CIBTvisas uses cookies to enhance your experience while using our website.  Cookies are identifiers conveyed to your computer's hard drive enabling our systems to recognize your browser. Cookies allow us to communicate certain information or content particular to your needs and interests. Our site also uses cookies to anonymously track movement within our site.

CIBTvisas employs third-party entities to perform functions on our behalf such as data analysis and marketing assistance. The data that we provide them is anonymous and does not reveal specific personal information related to our customers.  This data is used for specific functions that require broad-based user statistics which help to improve the overall CIBTvisas customer experience.  You can disable cookies on your computer. Should you do so, helpful information may be omitted from your service experience.

Collected information and how it's used

CIBTvisas collects information from your computer regarding your visit to our site.  The information collected shows us which pages you visited while using our site.  This process allows us to provide optimum service to you by offering a customized browsing experience and product offers unique to your individual needs. During the process of completing an order, personal information received is retained by CIBTvisas and is not shared.  The contact information gathered is occasionally used to send special promotions and newsletters to our customers or to get in touch with a customer when necessary. This information is never sold or bartered. Users may opt-out of receiving future mailings at any time. See the Choice/Opt-out section below.

We contract with third parties to provide certain services, including credit card processing, shipping, e-mail distribution, market research, and promotions management.  These third parties may use cookies, web beacons, pixel tags and/or other online tools on our webpages to provide their services.  We do not share with these third parties the personally identifiable information collected by us and we also prohibit these companies from using any information collected for their own marketing purposes or from sharing such information with anyone other than CIBTvisas. To learn more about this “behavioral advertising” practice or to opt-out of this use of your anonymous information, you can visit NAI.

Financial information that is collected is used to bill the user for products and services only.

If at any time you need to change or update your personal information contact us by email at customerservice@cibtvisas.com or 800-929-2428.

This site may contain links to other sites. CIBTvisas is not responsible for the privacy practices or the content of such websites.

Choice/Opt-Out

We provide users the opportunity to opt-out of receiving further communications from us at their request. To opt-out of further communications contact us at customerservice@cibtvisas.com or 800-929-2428.

Contacting Us

If you have any questions about this Privacy Policy contact CIBTvisas Customer Care at customerservice@cibtvisas.com.

Disclaimer

While every effort is made to provide accurate information, travel visa and passport requirements are constantly changing and there may be a delay before we are advised of such changes. Therefore, we are unable to guarantee complete accuracy at all times. Processing times and charges given are solely for guidance purposes and cannot be guaranteed. Where ‘no’ travel visa is indicated, we recommend this information be confirmed by the carrier and the relevant embassy or consulate. CIBTvisas recommends that travel visas be obtained before travel. Where information for travel visas upon arrival are given, we always recommend confirmation of this information with the airline and embassy or high commission prior to travel. Travel arrangements should not be confirmed prior to the visa or passport being issued, unless they are a specifically required for that high commission. In such cases, refundable arrangements should be made.

All work carried out is subject to the CIBT Inc. Terms of Use.

CIBTvisas complies with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CIBTvisas has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view CIBTvisas’s certification, please visit Safeharbor.