CIBT partnered with a leading global pharmaceutical company to centralize and streamline their document management process. The client faced challenges with inconsistent service and varying prices from multiple vendors, which impacted their ability to get new drugs to market efficiently. By establishing a Global Hub and leveraging a network of partners, CIBT provided a unified document solution that improved service consistency, reduced costs, and enhanced operational efficiency. 

Client’s challenge

The client's regulatory affairs teams across multiple countries required numerous documents from various vendors, resulting in inconsistent service levels and fluctuating prices. These inefficiencies hindered their ability to expedite the drug approval process, delaying market entry. 

The client attempted to manage their document needs through multiple vendors, but this approach led to a fragmented service and unpredictable costs. They recognized the need for a single, reliable solution to manage all document requests efficiently. 

Working with CIBT

In search of a more cohesive and cost-effective solution, the client discovered CIBT. CIBT's expertise in document management and its ability to offer a centralized approach were key factors in the client's decision to partner. 

Implementation of CIBT's solution

CIBT conducted a thorough review of the client's footprint and document requirements. Following this process, CIBT ensured that there were network partners in place to meet the client’s needs across different regions. CIBT then centralized all document requests through a global hub, streamlining the process and ensuring consistent service delivery. 

Outcomes and business impact

1. Unified document management: All document requests are now managed by CIBT as a single supplier, eliminating the inefficiencies of dealing with multiple vendors. 

2. Single point of contact: A dedicated team at CIBT serves as the single point of contact, enhancing communication and coordination. 

3. Consistent service across markets: CIBT's solution provided consistent service quality across all markets, ensuring reliability and predictability. 

4. Clear and uniform pricing: The client benefited from clear and uniform pricing, which facilitated better budget management and reduced costs. 

5. Centralized billing: CIBT implemented centralized billing, simplifying financial processes and ensuring transparency. 

The client experienced significant improvements in the efficiency of their document management process. The unified approach reduced delays, improved coordination, and provided financial clarity. This allowed the client to expedite the drug approval process, ultimately enabling faster market entry and increased competitiveness. 

Contact CIBT today

For businesses facing similar challenges with document management and regulatory compliance, CIBT offers comprehensive solutions tailored to your needs. Learn more about how we can streamline your document management and improve your operational efficiency.