Terms of Use

CIBTvisas will make every effort to provide you with accurate information and to obtain the travel visa, passport or other documents required for your international trip.  CIBTvisas does not warrant any information that it provides, and you use and rely on CIBTvisas at your own risk.  The following terms of service apply only to individual travelers who use CIBTvisas to assist in obtaining a visa, passport, ETA, ESTA or other travel documents.  CIBTvisas does not accept any liability for individuals or organizations obtaining information from CIBTvisas who do not submit an order to CIBTvisas for processing. 

The data available on this website is solely for the use of CIBTvisas customers.  CIBTvisas reserves the right to block website access and/or take legal action against any users who it may deem to be accessing the website for illegal or unauthorized use.  CIBTvisas endeavors to provide the most current travel document requirements and related application forms, fees and processing times on our website and application kits, however these items are subject to change frequently and without notice.  The government agency issuing the visa or passport (“issuing authority”) will make the final determination as to the type of visa or passport, how quickly it will be issued and for what duration it will be issued.  Prior to approval, the issuing authority may ask for additional documentation.  The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to CIBTvisas for the rejection.  CIBTvisas does not issue visas or passports and cannot make any guarantee or assurances that any issuing authority will issue any document nor can CIBTvisas guarantee the time required for an issuing authority to grant or reject an application.  Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity or number of entries.  As a result, non-refundable tickets or reservations should not be purchased until all the required travel documents for your trip have been secured.  CIBTvisas, in addition to the issuing authorities, reserve the right to prioritize processing according to the travel dates you provide.  CIBTvisas service fees are assessed for taking reasonable actions to foster the issuance of a requested travel documents.

Once CIBTvisas submits a travel document request to an issuing authority on your behalf, CIBTvisas's service fees are non-refundable.

All fees paid to an issuing authority by CIBTvisas on your behalf are non-refundable.  In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, CIBTvisas will, at your request, make an additional attempt to secure the travel document.  Additional CIBTvisas service fees will not be assessed in this situation but you will be required to pay any additional fees assessed by the issuing authority.  Orders cancelled prior to submission to the appropriate government agency will be assessed CIBTvisas’s standard processing fees.

Unless otherwise noted on the order form, all orders will be enrolled in CIBT’s Passport Replacement Service; charges will apply. Orders which are not submitted via the online order process will be assessed a fee.

Payment of CIBTvisas service fees and all anticipated consular or embassy charges are due at the time of ordering service, unless account facilities have been agreed in writing prior to order.  CIBTvisas reserves the right to retain passports and documents until full payment is received. CIBTvisas’s service fees are exclusive of any consular, embassy or administrative charges imposed in connection with securing the requested services and must be paid regardless of the issuance of the visa or passport.  Except where the Fast Track My Visa service is selected, CIBTvisas service fees vary according to the number of business processing days available to procure the service,  beginning with the day all necessary and complete documents are received in our office, and conclude on the day prior to your specified need date.  Consulate closings and holidays are excluded.  When Fast Track My Visa is selected, CIBTvisas will secure the fastest processing speed available at the consulate and recalculate the number of business processing days used.  CIBTvisas’s service fees may change without notice.  A complete listing of CIBTvisas service fees can be found in the Service Directory section of CIBTvisas’s website.

Where an Australian Electronic Visa (ETA) or US Electron System for Travel Authorizations (ESTA) has been requested, the fee paid to CIBTvisas includes the processing of the ETA/ESTA visa only and does not include the cost of any appeals or additional services.  The cost of an ETA/ESTA application is non-refundable and should your application be refused, or an existing ETA/ESTA is found, you will not be issued a refund.

A credit card is required to secure a passport submission reservation.  Failure to cancel a reservation 48 hours prior to the appointment or failure to provide your documents in time for successful submission by CIBTvisas will constitute a “no-show” and be assessed a $60 cancellation fee.  When you provide a personal check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.

When CIBTvisas returns your passport and documents, it is your responsibility to verify that all the visas you require for your trip have been obtained, that the visas for each country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six months beyond the completion of your trip.  Please note that even when a visa is issued, a traveler may be denied entry since in each country the local immigration officials make the final entry decision.  CIBTvisas recommends all travelers secure a visa prior to departure and do not attempt to obtain one “on arrival”.  CIBTvisas accepts no liability for travelers electing to obtain on-arrival visas.  By engaging CIBTvisas, you agree that the sole remedy against CIBTvisas for damages in connection with any and all claims, cause of action, liabilities and damages for any kind shall not, in any circumstance for any reason, exceed the lesser of the service fees or direct costs of up to $500 for the specified traveler.  Consequential damages will not be covered.  Refund requests and documentation of direct costs must be submitted to CIBTvisas within 90 days of occurrence.  CIBTvisas will not be liable under any circumstance to compensate you for any loss, damage or delay of travel documents or other failure or fault in performance by any third party deliver company such as FedEx , UPS, DHL/Airborne, USPS, local delivery services and other delivery methods.  Likewise, by submitting an order to CIBTvisas you agree that CIBTvisas will not under any circumstances be responsible for the loss, damage, or delay in returning of passport and documents by the consulates or passport agency, nor be liable for the failure of the consulate/embassy or passport agency to issue requested documents on time or at all.  CIBTvisas reserves the right to refuse in its total discretion to handle any application or carry any item at any time and no reason need be given.

By submitting an order to CIBTvisas, you consent to allow CIBTvisas to store information included in your visa or passport request and you agree to all the terms and conditions set forth.